Feature Design

Doc Overview ¶

Architecture Level ¶

• DB Clean up Design
• HTTP API_v2 Design(EPI Server)
• EPI Use Cache(Redis)

Feature Level ¶

• Api for Updating Ticket
• Create Rules or Clone Escalation Rules
• Add Auto Ack Status
• Append Ticket When Executing API Escalation Rule
• Skip the Maintain and Snooze Processes for API Rule
• Store EWB Audit Logs
• Auto Close Issue When Server Recovery
• EPI Event Filter
• Auto Provision User Account of EMS
• Thousand Eyes Webhook