Dependency

EMS Service Dependencies ¶

Mailbox (Server/Imap) ¶

Cisco Active Directory ¶

• Login - Authentication
• User properties

Teams API ¶

• Auto escalation
• General notifications about ems platform
• Notifications related to integrations with other tools

Teams Doc for Developer

ServiceNow API ¶

• Ticketing - General escalation
• Ticketing - Properties, Query (Work flow, prevent duplicate escalation etc)
• RBAC - Permissions, memberships
• SOA RabbitMQ

MATS Coredump API ¶

• Coredump automation (via WebHook)

Change Dashboard ¶

• Supress alerts during change (integration)

Outgoing mail server (relay) ¶

• Auto escalation
• General emails from EMS

Common Identity ¶

• API2 authentication
• Token for accessing api resources for other integrations like MATS etc.