COEMM E2E TAP

MCT UI based solution has been successfully adopted within Webex COEMM (Collaboration Operational Excellence Maturity Model) as part of the End‑to‑End TAP initiative, becoming a critical pillar in Webex’s comprehensive efforts to enhance incident prevention, detection, mitigation, and recovery, and to meet the stringent requirements of our Quality Service Level Agreement (SLA).

Historically, while individual Webex services and components each maintained their own TAP frameworks and systems, these efforts were primarily siloed at the service or component level. Cross‑service TAP coverage was limited, and true end‑to‑end TAP spanning all services and components represented a significant gap. The MCT UI‑based solution effectively and comprehensively closes this gap by enabling full end‑to‑end validation across the Webex ecosystem.

Currently, MCT E2E TAP has been deployed across all 21 Webex production clusters, achieving 100% coverage. From a test‑case perspective, 5 out of 7 key user flows have been onboarded, encompassing a total of 19 end‑to‑end UI test scenarios that validate real user journeys across both the Webex App and Web interfaces.

With MCT, COEMM E2E TAP executes 4,800 test hours per day, delivering an efficiency gain equivalent to saving approximately 600 manual testing personnel. All test cases run at intervals of less than five minutes, ensuring that production issues can be detected and localized within a five‑minute window, fully meeting the COEMM‑mandated quality service levels.

More dashboard could be found in COEMM-E2E-TAP