Getting Started
Unified Alert Service (UAS) is designed to centralize and aggregate monitoring alerts, contributing to more effective troubleshooting and root cause analysis for Incident Command (IC) and Service Operations (SO) teams.
The components of UAS include:
- A receiver that accepts end-to-end test events and metrics, normalizes and loads them.
- An aggregator that merges similar events into a single alert based on Configuration Management Database (CMDB) fields, eliminating the need for additional filter or rule configuration.
- An analyzer that extracts potential root causes from training data to reduce troubleshooting time. After integration with change management system, noises could also be suppressed.
- A notifier that sends notifications to service owners with different severity levels. Customers can define their own templates and mask sensitive data.
Business Introduction ΒΆ
Our business aims to revolutionize the alerting and notification experience by providing a 5x better service. We offer unified notifications across multiple monitoring platforms.
Our global aggregation and snoozing features allow users to focus on what truly matters, while our decorated notifications provide a clear understanding of the impact from the start of the alert life cycle. We also offer user-friendly auto-escalations based on intelligent solutions to eliminate notification fatigue.
Our modern APIs are designed to seamlessly integrate with third-party monitoring platforms. This allows alerts with labels to trigger the appropriate notifications, ensuring that the right stakeholders are informed in a timely manner.